PAIA Manual
The records we hold, and how to request access to them.
This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It sets out what records PAQ Systems holds and how you can request access to them.
1. Particulars of the body
PAQ Systems
11 Spruyt St, Heidelberg, 1441, South Africa
VAT number: 4210152890
Phone: 083 658 0096 · Email: info@paqsystems.co.za
2. Information Officer
Information Officer, PAQ Systems. Email info@paqsystems.co.za, phone 083 658 0096. The Information Officer is registered with the Information Regulator.
3. Guide by the Information Regulator
A guide on how to use PAIA, prepared by the Information Regulator (South Africa), is available from the Regulator at inforeg.org.za.
4. Records we hold
Subject to the law, the records we hold may include:
- registration and statutory documents (for example our tax and VAT records);
- financial and accounting records;
- customer and job records, including repair and sales records;
- website and hosting service records;
- correspondence and enquiries (including messages sent to us); and
- staff and service-provider records.
5. How to request access
To request access to a record, contact our Information Officer. Your request must be made on the prescribed form (Form C) and must give enough detail for us to identify the record and you. We may need to confirm your identity. Email or deliver your request to the Information Officer at the address above.
6. Fees
A request fee and, if access is granted, an access fee may be payable as prescribed by PAIA. We will tell you about any fees before we process the request.
7. Grounds for refusal
We may refuse a request where PAIA or another law allows or requires it — for example where the record contains personal information of another person, or information that is confidential or commercially sensitive.
8. Remedies if a request is refused
If you are not satisfied with our decision, you may complain to the Information Regulator, or apply to a court for appropriate relief, as provided in PAIA.
9. Personal information
Our handling of personal information is described in our Privacy Policy, which is published in line with POPIA.